Shipping Policy

Last Updated: August 19, 2026

Thank you for shopping with Wallora, operated by ERIC LOPEZ LIMITED. This Shipping Policy explains our order processing, estimated delivery times, tracking, and other important shipping information.

1. Order Processing

After your order is successfully placed and payment is confirmed, our team will begin preparing your order for shipment.

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information when available.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–15 business days

The estimated delivery period begins after the order has been processed and shipped.

Delivery times are estimates and may vary depending on the destination, shipping carrier, holidays, weather conditions, customs procedures, high-volume periods, or other circumstances outside our reasonable control.

3. Shipping Destinations

We ship to eligible locations displayed during checkout.

Shipping availability, rates, and estimated delivery times may vary depending on the customer's location.

If we are unable to ship an order to the address provided, we will contact the customer using the contact information associated with the order.

4. Shipping Costs

Any applicable shipping costs will be displayed at checkout before the order is completed.

From time to time, Wallora may offer free or promotional shipping on qualifying orders.

5. Order Tracking

When tracking is available, customers will receive tracking information by email after their order has been shipped.

Please allow some time for the shipping carrier to update the tracking information after receiving your package.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at k01098171775@gmail.com.

We cannot guarantee that an address can be changed after an order has already been processed or shipped.

7. Delayed Orders

Occasionally, deliveries may experience delays due to circumstances outside our reasonable control, including severe weather, carrier disruptions, customs procedures, holidays, or unusually high shipping volumes.

If your order appears significantly delayed, please contact our customer support team so we can assist you.

8. Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transportation, please contact us at k01098171775@gmail.com with your order number and relevant details.

For damaged products, please include clear photographs of the item and packaging whenever possible.

We will review the situation and provide an appropriate solution in accordance with our policies and applicable law.

9. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination country's laws and regulations.

Where such charges are not collected at checkout, they may be the responsibility of the customer unless otherwise required by applicable law.

10. Contact Information

If you have questions about shipping or your order, please contact us:

Wallora
ERIC LOPEZ LIMITED
2616 Arbor Dr
McHenry, IL 60050
United States

Email: k01098171775@gmail.com
Phone: +1 251-209-0922